Should you wish to return an item, for either a refund or an exchange, we offer a 28-day cooling off period on purchases. We understand this might be too short during the Christmas period, so it’s extended from November 1st until January 15th.
Please return the items to our warehouse:
The Grange Business Centre
Please include a copy of your original invoice with clear instructions on what you would like, be it a refund or exchange.
Items should be returned in unused condition along with the original packaging in resalable condition.
When exchanging items, we will generate a credit note for any returned items, and an invoice for the new items. We will contact you directly if there are any cost differences.
You will be responsible for the cost of return shipping to us. We recommend the company www.parcel2go.com for larger items like Unicycles. If you are exchanging items, we will dispatch your new item free of charge.