1. Introduction "(1) 'personal data' means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".
1.1 We are committed to safeguarding the privacy of Gemcrest Limited trading as Unicycle.com, Balance Toys, Juggle Gifts and Postal Pages; in this policy we explain how we will handle your personal data.
1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications. You can access the privacy controls via your account
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data ("account data"). Account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.4 We may process your information included in your personal profile on our website ("profile data"). Profile data may include your name, address(s), telephone number, email address, profile pictures. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.5 We may process your personal data that is provided in the course of the use of our services ("service data"). The service data may include product, names, address(s), telephone number, email address, profile pictures. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.7 We may process information contained in any enquiry you submit to us regarding products and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is consented enquiry.
2.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your partial card details and the transaction details. The transaction data may be processed for supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business. 2.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.10 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.11 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.
2.12 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Automated decision-making
3.1 We will use your personal data for the purposes of automated decision-making in relation to assist in the processing of orders.
3.2 This automated decision-making will involve transfer of between website and intranet based accounts system.
3.3 The significance and possible consequences of this automated decision-making is increasing accuracy and reducing the processing time.
4. Providing your personal data to others
4.1 We may disclose your personal data to trading companies within the Gemcrest Limited insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose account, profile and transaction data to our suppliers or subcontractors insofar as reasonably necessary for our legitimate interests, namely our interest in the proper administration of our website and business.
4.3 Financial transactions relating to our website and services are handled by our payment services provider, PAYPAL. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about PAYPAL’s privacy policies and practices here.
4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 We and our other group companies have franchises in USA, CA, CN, CR, CZ, DK, DE, HU, JP, RU,SE. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.3 The hosting facilities for our website are situated in the Europe. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.4 Livechat is situated in Ireland. The European Commission has made an "adequacy decision" with respect to the data protection laws there. Transfers to Ireland will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain and delete your personal data as follows:
(a) Usage datawill be retained for 36 months, at the end of which period it will be deleted from Google and Bing systems.
(b) Publication datawill be retained for 36 months, at the end of which period it will be deleted from our systems.
(e) Transaction data held by Paypal will be retained for 12 months, at the end of which period it will be deleted from their systems.
(f) Correspondence datawill be retained for 36 months, at the end of which period and then securely archived or deleted on request.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of account datawill be determined based on active use of the account. Inactive accounts will be retained for 36 months.
(b) Enquiry datawill be securely archived yearly after 5 years or deleted on upon request.
(c) Transaction data held on our websites will be retained for a minimum of 3 years but may be deleted upon request.
(d) Transaction data held within our accounts system will be retained for a minimum of 6 years and then deleted or securely archived at year end accounting period (31 Aug).
(e) Transaction data held within our email system will be retailed for a minimum of 36 months and then securely archived or deleted on request.
(f) the period of retention of notification datawill be determined by the users response to correspondence, data will become inactive automatically if bounced or undeliverable emails are received or you request not to receive then. The data will be deleted upon request.
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may notify you of changes to this policy by email.
8. Your rights
8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information for marketing purposes.
8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
8. Your rights
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting your account pagewhen logged into the website.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us by mail or email, in addition to the other methods specified in this Section 8.
9. Third party websites
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
10. Personal data of children
10.1 Our website targeted at persons over the age of 16.
10.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. Acting as a data processor
12.1 In respect of livechat, Paypal, Bing, Mailchimp, Facebook, Instagram, Twitter & Youtube data, we do not act as a data controller; instead, we act as a data processor.
12.2 Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.
13. About cookies
13.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
14. Cookies that we use
CART - The association with your shopping cart.
CATEGORY_INFO - Stores the category info on the page, that allows to display pages more quickly.
COMPARE - The items that you have in the Compare Products list.
EXTERNAL_NO_CACHE - A flag, which indicates whether caching is disabled or not.
FRONTEND - You session ID on the server.
CUSTOMER - An encrypted version of your customer id with the store.
CUSTOMER_AUTH - An indicator if you are currently logged into the store.
CUSTOMER_INFO - An encrypted version of the customer group you belong to.
CURRENCY - Your preferred currency
LAST_CATEGORY - The last category you visited.
LAST_PRODUCT - The most recent product you have viewed.
NEWMESSAGE - Indicates whether a new message has been received.
PERSISTENT_SHOPPING_CART - A link to information about your cart and viewing history if you have asked the site.
POLL - The ID of any polls you have recently voted in.
POLLN - Information on what polls you have voted on.
RECENTLYCOMPARED - The items that you have recently compared.
STF - Information on products you have emailed to friends.
STORE - The store view or language you have selected.
VIEWED_PRODUCT_IDS - The products that you have recently viewed.
WISHLIST - An encrypted list of products added to your Wishlist.
__utm.gif - Google Analytics Tracking Code that logs details about the visitor's browser and computer.
r/collect - doubleclick.net on behalf of Google collect data for marketing purposes.
GPS - Registers a unique ID on mobile devices to enable tracking based on geographical GPS location
PREF - Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.
VISITOR_INFO1_LIVE - Tries to estimate the users' bandwidth on pages with integrated YouTube videos.
__livechat - remembers the info of the visitor entering your website.
__livechat_lastvisit - checks visitor's last visit.
common_iwcs_0 - synchronises the communication between opened chat tabs
main_window_timestamp - synchronises the communication between opened chat tabs
main_window_timestamp_0 - synchronises the communication between opened chat tabs
incap_ses_ - our DDoS protection
__lc.visitor_id - unique visitor's ID
__lc_vv - LiveChat's version (internal usage);
lc_window_state - checks the chat window state (minimized/maximized)
notification[predicted_agent] - assign the visitor to the specific agent
autoinvite_callback - checks if a visitor gets the invitation
__livechat - remembers the info of the visitor entering your website,
common_iwcs_0 - synchronises the communication between opened chat tabs,
recent_window - informs about the last page that the visitor was on,
3rdparty - checks if the browser's settings will allow to work on not yet visited pages
SERVERID_L - haproxy - it is used by our load balancer
secret_token_LICENCENUMBER - keeps number of license
amplitude - amplitude web and mobile analytics
3rdparty - personalisation - Used to hide the user's personal customisation of LiveChat.
main_window_timestamp# - personalisation - Used to hide the user's personal customisation of LiveChat
recent_window - personalisation - Used to hide the user's personal customisation of LiveChat 16. Managing cookies
16.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
16.2 Blocking all cookies will have a negative impact upon the usability of many websites.
16.3 If you block cookies, you will not be able to use all the features on our website.
17. Our details
17.1 This website is owned and operated by Gemcrest Limited.
17.2 We are registered in [England and Wales] under registration number 2843029 and our registered office is at PO BOX 403, 2 Denby Dale Road, Wakefield, West Yorkshire, WF1 2WT.
17.3 Our principal place of business is at: The Grange Business Centre, Belasis Avenue, Billingham. TS23 1LG UK.
17.4 You can contact us:
(a) by post, using the postal address: The Grange Business Centre, Belasis Avenue, Billingham. TS23 1LG UK; or
(b) using our website contact form; or
(c) by telephone, on 0800 980 0711, (+44) 1642 361 203, (+44) 1642 361 254; or
(d) by email, using [email protected]
18. Representative within the European Union
18.1 Our representative within the European Union with respect to our obligations under data protection law is Roger Davies and you can contact our representative by any of the methods outlined in 18.4.
19. Data protection officer
19.1 Our data protection officer's contact details are:
Roger Davies MD
The Grange Business Centre
TS23 1LG UK